We have tried contacting the bank and they have no interest in supporting/updating/helping. We are going to transition this connection to a new system later in September, which should avoid this; at least for current accounts and credit cards.
They might have a special agreement with the bank.
Saltedge tried to get in touch with Yolt directly at first to figure this out, but then nothing really happened, and the bank refused to talk with them. They said they were going to release Open Banking APIs, so that’s their focus.
In terms of us, we understand it’s a pain and there isn’t a way to resolve this in the immediate; so we are keeping it live since a few people requested it.
With these conditions, I don’t even think it should be available.
We made a similar experiment with Capital One and now it’s completely broken on a global scale (American finance apps can’t connect).