Emma Pro priority support

One of the advertised features of Emma Pro is “Priority support”. What exactly does this mean?

Does it mean longer support hours?

Does it mean faster response times? If so, what is the difference in response times between Emma Free and Emma Pro?

Does it mean more experienced support operators?

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We answer Pro first at any time during normal working hours. For now, we are able to cover Mon-Fri 9.30am-6.30pm.


It is taking 2 and a half business days at the moment for support to answer a chat from a pro member.

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Hi team,
Sad having to message here also after having messaged multiple times over the year and most recently to get missing cashbacks from 12+ and 6+ months looked into (still, seeing I had raised this nearer to the purchases).
The so-called priority support is quite frankly a joke.