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Hey there! :wave:t3:

Got a question and not sure where to post it? Post it here and we can give you a hand.

Also the place to ask Emma questions you’re worried might be obvious, silly or stupid (there are no such questions :wink: )

Hi Joel. Thanks for starting this thread.

I’ve managed to add my Amex credit card so am now tracking those transactions.

Should I exclude payments to Amex to stop Emma double counting my payments? Or does the app know not to do that? If I don’t add the payment will the Amex spend still show as a debt??

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No worries @Patricia235. It’s good to have these sorts of places :slight_smile:

Emma should automatically categorise repayments to any credit card as ‘Excluded’. However, if it doesn’t, you should exclude these payments manually. After several re-categorisations of your repayments, Emma will learn and should start assigning these automatically in the future.

For debt, if your Amex balance decreases (i.e. -£500 to -£300), your debt balance will also decrease. If the balance of your Amex card changes, your debt balances will also change to reflect this regardless of whether repayments are categorised as ‘excluded’

Does that help answer your question?

Thanks Joel

Think it does. I’ll check how it works after I make next payment


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Is Newcastle building society going to become an option soon?
Thank you

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Hiya @Stacey :wave:

It is on our radar but we haven’t had many requests for it to be added. We’re trying to prioritise integrations based on their popularity so if we see more people requesting Newscastle Building Society we’ll move it up on our priority list :top:

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What would it take to get custom categories as a free feature? I can’t bring myself to pay for something that is implemented free on a competitors app!

Is there a current ‘working table’ to show what integrations you are prioritising?

Strictly UK speaking, not a set table but we’re very aware of which future integrations are popular.

The speed at which we add them is dependent on a couple of things

  1. Has our provider integrated with the banks API?
  2. Does it have the demand? (We track this through the integrations thread on the community)

At the moment, integrations are on the back burner while we work on other features as well as working with our providers to get our current integrations moved to Open Banking. Open Banking is a much larger beast than it may appear and banks are still ironing out all the issues…much to my daily frustration :grimacing:


If you could add your own custom categories in the free version, what would you add?

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Competitors are unusable or sell your data to make money. :slight_smile:

Please can you let me know when Newcastle building society is going to be added as an option. Thank you

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We’ll do our best to keep everyone in the loop :wink:

Ive got a Lloyds account and a Santander account Emma wont pick up. Any idea why? I have other accounts with same banks that are showing up.

Hey @TOria!

Welcome to the Community :partying_face:

I’ve responded to your question via chat just with a few questions. Let me know and I can take a closer look :relaxed: