I’ve been using the app for a long while, and therefore followed the announcements of new integrations quite closely, however I wonder what the user experience is like for a new user, that is trying to work out which of their accounts you support?
The reason why we have added the missing one is because we don’t really want to have people in support asking for them every 10 mins. It really doesn’t depend on us, so a tweet to the company might be more useful than anything else.
A potential issue is an Emma user might open an account with one of these providers (after seeing it listed in Emma) and only later discover it is not supported. That would be annoying for the user.
I understand you want users to tap on the unsupported provider so you can nudge them to tweet. Greying out the unsupported providers might lead to them not getting tapped. But perhaps unsupported providers could have some subtext saying “unsupported - tap for info”
In terms of us, we don’t have a huge incentive. At this point, we have hundreds of thousands of connections to banks (active and updating) and 500 people use Wealthify. We are not even talking about 0.001% of the users.
This is true and if this segment of users was 40/30% of Emma, it would be our main challenge; but as of today, it is not. That’s why it’s not a priority for us to reverse engineer MoneyBox mobile app to try to get their APIs working.