[First Direct] Renew access error

Help
1

I’m unable to renew access to First Direct. I get the following error:

“The data couldn’t be read because it isn’t in the correct format.”

Anyone else had this error?

Thanks, Jamie

2

Hi Jamie,

can you reach out to live chat? :slight_smile: We can take it from there.

3

Hey @jamie

Check out this thread. You can keep track of a resolution for this issue here :slight_smile:

4

It’s started working again today (26th April).