I’m unable to renew access to First Direct. I get the following error:
“The data couldn’t be read because it isn’t in the correct format.”
Anyone else had this error?
Thanks, Jamie
Hi Jamie,
can you reach out to live chat? 
We can take it from there.
Hey @jamie
Check out this thread. You can keep track of a resolution for this issue here
It’s started working again today (26th April).