What do you guys think about this?
Personally I’m all for this - I’ve struggle in the past to feel comfortable with my finances (and I still do).
I would go as far as saying we should regulate to help people with mental health problems at least have a little bit less to worry about. They can’t take advantage of better deals if they can’t access the correct channels to do this.
I’d be all for mandatory 24/7 phone lines and live chats.
To clarify I’ve never had money troubles - but I do struggle with extreme anxiety with talking to people. I’m also energy-less and as such I can never go to a branch or call up due to a messed up sleeping schedule. ( I’m writing this at 08:37 and I haven’t slept yet, bollocks)
As such I love being able to access it in ways that I find more accessible:
- Live chat
As opposed to:
- Phone calls
- Branch visits
This is why I still have a Metro account open… I don’t want to call them but I can’t get down to the branch anymore due to my college hours not having me up for their opening times.
I’m very excited that Lloyd’s Banking Group PLC are dedicating themselves to these standards in a partnership with the organization.
I hope HSBC/Nationwide/Barclays/RBS follows shortly to get the most coverage possible of account holders.
I also personally think that Fintech’s are helping people with mental health problems actually - having an instant view of my finances and merchant enrichment definitely helps when I just randomly forget where I’ve spent money and also helps me remember what I’ve bought.