Since the first day of using Emma(almost 2 months), I keep on reporting issues with the American Express card sync and hardly anything is ever resolved. It is super annoying as that’s like 70% of the transactions.
Duplicated transaction- Never resolved by CS, I had no choice but exclude.
Super delayed 3-5 days sync time extended to 5-7 days later and recently even after 10 days cards balances are not in sync. -Never resolved
Transactions are not available earlier than 20th March 2019. -WRONG INFORMATION PROVIDED- Emma CS told me that plaid told you guys that it’s a bank who can decide how much can be accessed.
One of Amex card is showing a lot of transaction in wrong currency whereas those transactions are purely Canadian, made in Canada in CAD and with the Canadian companies. -Never resolved
All the transactions have posted dates rather than actual transaction dates. -Excuse given that this is how Emma works(WRONG INFO PROVIDES BY EMMA CS see below)
Cards shows only limit and outstanding balance(delayed/Wrong numbers)
WHY I KNOW EMMA/PLAID KEEP ON GIVING ME WRONG INFORMATION.
-On the plaid, there is more than one login For American express, after so many issues once I thought to give a try to American login for Canadian Amex and realized that many of the issues I am facing are not at all present in with US login,
-Transaction are always in sync max within 24hrs
-All the transactions from the date I opened the account are available rather than only 20th March are available
-All the transaction have a correct transaction date rather than posted date.
-Cards show outstanding balance, available balance and credit limit correctly as per the bank login.
Obviously, I could have just used US login if not all the transaction shows in USD for whatever reason but that helped me understand how Plaid/Emma make up the information just to excuse rather than solve customer issues.
DON’T TELL ME TO CONTACT CUSTOMER SERVICE AS I HAVE ALREADY MANY MANY TIMES, It’s time for senior management to look at the problem if they at least have any sense of understanding of customer service.