No follow-up today as I reported this last thing Friday afternoon. Will give them today to get back to me and if I hear nothing tomorrow morning, I’ll follow back up with them
Would you please let us know if the customer is still getting the error? If so, can you let us know where the error is happening?
Is it happening when the customer tries to login?
Is it happening when the customer tries to authorize cards?"
For users affected, please reach out to chat and let us know exactly when your receiving the error so we can pass on the information to Amex. If you could provide a screen video of you encountering the error, that would be ultra useful.