Closed Accounts showing in Active Tab

I just noticed that in my bank connections page. All my accounts even closed ones are in the active tab. Not sure why feels like any closed accounts should be in the inactive tab

Hi Vlad,

you can move those. :wink:

Inactive means not syncing and counts towards the number of bank logins you can have in Emma according to your tier.

It’s a shame inactive accounts count towards your total number of logins as consumers are being actively encouraged to switch bank accounts. This means someone like myself now needs to chose between either losing all of your transaction history in order to get your new account or having to pay for a higher tier when in reality you will still only have two active syncs a day.

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Hey! Welcome to the Emma community :purple_heart:

Thank you for the feedback. I will raise it with my team.