# Virgin money/ renew access

**URL:** <https://community.emma-app.com/t/virgin-money-renew-access/6388>\
**Category:** Bug reports\
**Created:** [June 10, 2023, 8:56am UTC](https://community.emma-app.com/t/virgin-money-renew-access/6388 "2023-06-10T08:56:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Simon1](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@Simon1](https://community.emma-app.com/u/Simon1)\
**Post date:** [June 10, 2023, 8:56am UTC](https://community.emma-app.com/t/virgin-money-renew-access/6388/1 "2023-06-10T08:56:18Z")

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I’m not sure why but I have been unable to renew access to virgin money. I click on the link and nothing happens, or if I have the virgin money open it will sort of go through the process but not get to the “allow access” screen. I’m also unable to do a bank transfer via my virgin account (this was before I needed to renew access) please help 🙂 I have a pro account.

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**Author:** ![grant.m](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/grant.m/32/2415_2.png) [@grant.m](https://community.emma-app.com/u/grant.m)\
**Post date:** [June 10, 2023, 11:43am UTC](https://community.emma-app.com/t/virgin-money-renew-access/6388/2 "2023-06-10T11:43:08Z")

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I had issues last night.

Renewed the connection 3 times and it went back to normal.

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**Author:** ![Simon1](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@Simon1](https://community.emma-app.com/u/Simon1)\
**Post date:** [June 10, 2023, 12:26pm UTC](https://community.emma-app.com/t/virgin-money-renew-access/6388/3 "2023-06-10T12:26:34Z")

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Not really helpful to my issue but thanks for the comment

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**Author:** ![grant.m](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/grant.m/32/2415_2.png) [@grant.m](https://community.emma-app.com/u/grant.m)\
**Post date:** [June 10, 2023, 12:28pm UTC](https://community.emma-app.com/t/virgin-money-renew-access/6388/4 "2023-06-10T12:28:35Z")

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![IMG_2080](https://canada1.discourse-cdn.com/flex030/uploads/emma_app/original/2X/9/9900f94d51f6d4dceae8cb44dc5ea0dd41736997.gif)

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**Author:** ![ainsley.bilton](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/ainsley.bilton/32/2172_2.png) [@ainsley.bilton](https://community.emma-app.com/u/ainsley.bilton)\
**Post date:** [June 13, 2023, 11:12am UTC](https://community.emma-app.com/t/virgin-money-renew-access/6388/5 "2023-06-13T11:12:32Z")

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Hi Simon!  
Thanks for letting us know! If you reach out to our live support in the app they will be able to trouble shoot that for you!