# Synchronization **URL:** \ **Category:** Help\ **Created:** [January 17, 2023, 11:43am UTC](https://community.emma-app.com/t/synchronization/6026 "2023-01-17T11:43:59Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![tonyjones46200](https://avatars.discourse-cdn.com/v4/letter/t/65b543/32.png) [@tonyjones46200](https://community.emma-app.com/u/tonyjones46200)\ **Post date:** [January 17, 2023, 11:43am UTC](https://community.emma-app.com/t/synchronization/6026/1 "2023-01-17T11:43:59Z")
I’ve just downloaded my Emma account onto a new Chromebook but the information does not synchronize with my app on my phone. What am I doing wrong? ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [January 17, 2023, 1:43pm UTC](https://community.emma-app.com/t/synchronization/6026/2 "2023-01-17T13:43:48Z")
Hey @tonyjones46200, what do you mean by Chromebook? We don’t have a desktop / web version. I’d check in settings if the information matches, maybe you have created a new account? ---
**Author:** ![tonyjones46200](https://avatars.discourse-cdn.com/v4/letter/t/65b543/32.png) [@tonyjones46200](https://community.emma-app.com/u/tonyjones46200)\ **Post date:** [January 17, 2023, 3:21pm UTC](https://community.emma-app.com/t/synchronization/6026/3 "2023-01-17T15:21:48Z")
A chromebook is generally the same as an ipad but usually larger. I didn’t have a problem on the ipad. TonyJones46200 ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [January 17, 2023, 3:27pm UTC](https://community.emma-app.com/t/synchronization/6026/4 "2023-01-17T15:27:36Z")
I’d check if you have created a duplicate account or ping live chat - it’s easier for them to resolve.