# Support not responding

**URL:** <https://community.emma-app.com/t/support-not-responding/2718>\
**Category:** Help\
**Created:** [August 14, 2020, 11:49am UTC](https://community.emma-app.com/t/support-not-responding/2718 "2020-08-14T11:49:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sean.read](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/sean.read/32/1970_2.png) [@sean.read](https://community.emma-app.com/u/sean.read)\
**Post date:** [August 14, 2020, 11:49am UTC](https://community.emma-app.com/t/support-not-responding/2718/1 "2020-08-14T11:49:50Z")

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Hi guys, still trying to get my transaction discrepancies sorted out, not had a response in a week, permanently says supports away on in app chat, even after requesting an update.

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [August 14, 2020, 11:54am UTC](https://community.emma-app.com/t/support-not-responding/2718/2 "2020-08-14T11:54:37Z")

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Hey @sean.read,

@Joel is looking at this - let’s keep it in the live chat. 🙂

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [August 14, 2020, 11:54am UTC](https://community.emma-app.com/t/support-not-responding/2718/3 "2020-08-14T11:54:40Z")

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Closed on August 14, 2020, 11:54am UTC