# Santander 123 not syncing

**URL:** <https://community.emma-app.com/t/santander-123-not-syncing/1254>\
**Category:** Help\
**Created:** [November 1, 2019, 12:22pm UTC](https://community.emma-app.com/t/santander-123-not-syncing/1254 "2019-11-01T12:22:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Wagland](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@Wagland](https://community.emma-app.com/u/Wagland)\
**Post date:** [November 1, 2019, 12:22pm UTC](https://community.emma-app.com/t/santander-123-not-syncing/1254/1 "2019-11-01T12:22:58Z")

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My 123 Santander account has stopped syncing completely (since 26 October) Have left many messages on Support over last 24 hours with no response. Are there issues with support response time just now?

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [November 1, 2019, 12:49pm UTC](https://community.emma-app.com/t/santander-123-not-syncing/1254/2 "2019-11-01T12:49:28Z")

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We can get back to you from there. 🙂

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**Author:** ![Wagland](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@Wagland](https://community.emma-app.com/u/Wagland)\
**Post date:** [November 1, 2019, 1:18pm UTC](https://community.emma-app.com/t/santander-123-not-syncing/1254/3 "2019-11-01T13:18:53Z")

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Great I love your app 100%! If I could fix this syncing issue I would be very happy indeed! Have they got my query chat do you know?

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**Author:** ![Wagland](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@Wagland](https://community.emma-app.com/u/Wagland)\
**Post date:** [November 1, 2019, 3:34pm UTC](https://community.emma-app.com/t/santander-123-not-syncing/1254/4 "2019-11-01T15:34:20Z")

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The Support icon says Joel is online but he’s not responding to any of my posts? Been posting for two days now?

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [November 3, 2019, 6:11pm UTC](https://community.emma-app.com/t/santander-123-not-syncing/1254/5 "2019-11-03T18:11:52Z")

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