# Renew Access to Accounts **URL:** \ **Category:** Help\ **Created:** [September 25, 2020, 5:21pm UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960 "2020-09-25T17:21:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Jane](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@Jane](https://community.emma-app.com/u/Jane)\ **Post date:** [September 25, 2020, 5:21pm UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/1 "2020-09-25T17:21:14Z")
I’m having a lot of trouble every time this comes around. Currently I can’t access two accounts because when I select ‘renew access’ I am asked for details that I’ve never had eg for one account I am asked for a 5 digit code when I’ve only ever had a 6 digit code . I would use the chat but I can’t even it 😚 ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [September 25, 2020, 6:28pm UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/2 "2020-09-25T18:28:28Z")
> [@Jane](#): > > I would use the chat but I can’t even it 😚 What do you mean? You can go to More-\>Support. 🙂 ---
**Author:** ![Jane](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@Jane](https://community.emma-app.com/u/Jane)\ **Post date:** [September 25, 2020, 8:06pm UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/3 "2020-09-25T20:06:31Z")
Sorry… typo…I meant I couldn’t find the in app chat referred to in the help file… where is ‘more support?’ ---
**Author:** ![Gaoler](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@Gaoler](https://community.emma-app.com/u/Gaoler)\ **Post date:** [September 25, 2020, 9:32pm UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/4 "2020-09-25T21:32:15Z")
> [@Jane](#): > > more support Tap “More” at bottom right of the screen with the three dots above it. Then you should see a tile that says “Support”. Tap that to open a chat window with support. ---
**Author:** ![Jane](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@Jane](https://community.emma-app.com/u/Jane)\ **Post date:** [September 26, 2020, 6:50am UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/5 "2020-09-26T06:50:29Z")
Thanks… I’ve left a message ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [September 26, 2020, 9:30am UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/6 "2020-09-26T09:30:55Z")
Thank you. 🙂 ---
**Author:** ![Jane](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@Jane](https://community.emma-app.com/u/Jane)\ **Post date:** [September 28, 2020, 2:42pm UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/7 "2020-09-28T14:42:37Z")
Resolved. Barclaycard requires that you register for their mobile app. This is a 5 digit code different to the 5 digit code requirement for access via web browser. All the banks have different requirements and some ‘renew access’ requests work better than others. I realise this is outside your control but it is very annoying. I can’t believe how long it takes to renew access for some accounts. ---
**Author:** ![Jane](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@Jane](https://community.emma-app.com/u/Jane)\ **Post date:** [September 28, 2020, 2:43pm UTC](https://community.emma-app.com/t/renew-access-to-accounts/2960/8 "2020-09-28T14:43:14Z")
Sorry… typo should read different to the 6 digit code