# RBC Royal Bank connection issues **URL:** \ **Category:** Connection Issues\ **Created:** [August 18, 2020, 8:06pm UTC](https://community.emma-app.com/t/rbc-royal-bank-connection-issues/2757 "2020-08-18T20:06:32Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mooncalf](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@mooncalf](https://community.emma-app.com/u/mooncalf)\ **Post date:** [August 18, 2020, 8:06pm UTC](https://community.emma-app.com/t/rbc-royal-bank-connection-issues/2757/1 "2020-08-18T20:06:33Z")
Hey there. I’ve had to reconnect my RBC Royal Bank account multiple times over the past few days. It keeps saying my credentials were found to be wrong at the last sync attempt; I put my credentials in, they are found to be correct and the connection is re-established, but by the time of the next sync attempt I get the same message again. ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [August 18, 2020, 8:16pm UTC](https://community.emma-app.com/t/rbc-royal-bank-connection-issues/2757/2 "2020-08-18T20:16:10Z")
Can you reach out to live chat? It’s the best place for this. 🙂 Thanks ---
**Author:** ![mooncalf](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@mooncalf](https://community.emma-app.com/u/mooncalf)\ **Post date:** [August 18, 2020, 8:23pm UTC](https://community.emma-app.com/t/rbc-royal-bank-connection-issues/2757/3 "2020-08-18T20:23:48Z")
Sure thing; I didn’t realize I should go there. Thanks! ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [August 18, 2020, 8:54pm UTC](https://community.emma-app.com/t/rbc-royal-bank-connection-issues/2757/4 "2020-08-18T20:54:27Z")
We can identify the issue way faster. 🙏