# Oops, somthing went wrong **URL:** \ **Category:** Help\ **Created:** [February 19, 2021, 4:14pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656 "2021-02-19T16:14:15Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![shalldavies](https://avatars.discourse-cdn.com/v4/letter/s/8edcca/32.png) [@shalldavies](https://community.emma-app.com/u/shalldavies)\ **Post date:** [February 19, 2021, 4:14pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/1 "2021-02-19T16:14:16Z")
had the app for a couple of days and really like it, just paid for it yesterday and now today I get Oops, something went wrong. Something is not working. try to update the app or reach out to customer support. Using a andriod phone ---
**Author:** ![rebekah](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/rebekah/32/1091_2.png) [@rebekah](https://community.emma-app.com/u/rebekah)\ **Post date:** [February 19, 2021, 5:11pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/2 "2021-02-19T17:11:05Z")
Hey @shalldavies 👋 Happy to hear that you’re liking the app! Can you please try updating the app again now and let us know if you get the same error? ---
**Author:** ![shalldavies](https://avatars.discourse-cdn.com/v4/letter/s/8edcca/32.png) [@shalldavies](https://community.emma-app.com/u/shalldavies)\ **Post date:** [February 19, 2021, 5:18pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/3 "2021-02-19T17:18:43Z")
Hi I have uninstalled and download it from the google play store and from your website. still get the same error ---
**Author:** ![roburecam](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@roburecam](https://community.emma-app.com/u/roburecam)\ **Post date:** [February 19, 2021, 5:46pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/4 "2021-02-19T17:46:13Z")
Hi, same problem here, I have just downloaded the app so no update available. The app is connected to my bank account already and didn’t let me do anything else after that. Not a good first impression. ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [February 19, 2021, 5:47pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/5 "2021-02-19T17:47:07Z")
Hey guys, this should be fully solved now. ---
**Author:** ![roburecam](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@roburecam](https://community.emma-app.com/u/roburecam)\ **Post date:** [February 19, 2021, 5:50pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/6 "2021-02-19T17:50:02Z")
![Screenshot_20210219-174802](https://canada1.discourse-cdn.com/flex030/uploads/emma_app/original/2X/1/1fbdef895b2f4cc971993d9793f77928bf7713c3.jpeg) not for me, I have forced the app to stop and tried again with the same result ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [February 19, 2021, 5:50pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/7 "2021-02-19T17:50:32Z")
Can you fully close the app? Remove it from background, open it again. ---
**Author:** ![roburecam](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@roburecam](https://community.emma-app.com/u/roburecam)\ **Post date:** [February 19, 2021, 5:53pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/8 "2021-02-19T17:53:36Z")
had to reinstall and seems to be OK now, thanks ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [February 19, 2021, 5:53pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/9 "2021-02-19T17:53:57Z")
Thanks, sorry about this. We made a mistake on our side. ---
**Author:** ![aemcdonald1](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@aemcdonald1](https://community.emma-app.com/u/aemcdonald1)\ **Post date:** [February 19, 2021, 5:58pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/10 "2021-02-19T17:58:55Z")
I have the same problem. I got Emma plus yesterday and it won’t work today. Have tried opening and closing it several times and there’s no update available on the App Store ---
**Author:** ![aemcdonald1](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@aemcdonald1](https://community.emma-app.com/u/aemcdonald1)\ **Post date:** [February 19, 2021, 6:07pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/11 "2021-02-19T18:07:50Z")
I have just deleted and reinstalled and all my data is gone ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [February 19, 2021, 6:14pm UTC](https://community.emma-app.com/t/oops-somthing-went-wrong/3656/12 "2021-02-19T18:14:06Z")
You might have created a new account. The data is stored on our server, so it can’t disappear if you log back in.