# New phone and app not working

**URL:** <https://community.emma-app.com/t/new-phone-and-app-not-working/4792>\
**Category:** Help\
**Created:** [October 20, 2021, 8:35am UTC](https://community.emma-app.com/t/new-phone-and-app-not-working/4792 "2021-10-20T08:35:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Soundgirlrocks](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Soundgirlrocks](https://community.emma-app.com/u/Soundgirlrocks)\
**Post date:** [October 20, 2021, 8:35am UTC](https://community.emma-app.com/t/new-phone-and-app-not-working/4792/1 "2021-10-20T08:35:57Z")

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So having lost my iPhone I set up my new phone from a back up, the Emma app would open but froze on the Home Screen. I thought I’d reinstall the app as a fix but I’ve made it worse! I now can’t log in as the account seems tied to an old number I no longer have access to. Help!!

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [October 20, 2021, 5:09pm UTC](https://community.emma-app.com/t/new-phone-and-app-not-working/4792/2 "2021-10-20T17:09:59Z")

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I think this was solved via live chat, we can close it.

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [October 20, 2021, 5:10pm UTC](https://community.emma-app.com/t/new-phone-and-app-not-working/4792/3 "2021-10-20T17:10:02Z")

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [October 21, 2021, 10:28am UTC](https://community.emma-app.com/t/new-phone-and-app-not-working/4792/4 "2021-10-21T10:28:18Z")

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [October 21, 2021, 10:28am UTC](https://community.emma-app.com/t/new-phone-and-app-not-working/4792/5 "2021-10-21T10:28:41Z")

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Hi Alex,

I have opened this again.

@Joel is following this for you, I’ll check with him and resolve. 🙂