# Is Virgin credit card connection down?

**URL:** <https://community.emma-app.com/t/is-virgin-credit-card-connection-down/3141>\
**Category:** Connection Issues\
**Created:** [October 30, 2020, 9:08am UTC](https://community.emma-app.com/t/is-virgin-credit-card-connection-down/3141 "2020-10-30T09:08:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![trofushka](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/trofushka/32/345_2.png) [@trofushka](https://community.emma-app.com/u/trofushka)\
**Post date:** [October 30, 2020, 9:08am UTC](https://community.emma-app.com/t/is-virgin-credit-card-connection-down/3141/1 "2020-10-30T09:08:51Z")

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Non pending transactions don’t seem to appear in the app. Doesn’t look Emma specific.

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [October 30, 2020, 10:52am UTC](https://community.emma-app.com/t/is-virgin-credit-card-connection-down/3141/2 "2020-10-30T10:52:48Z")

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There is a known issue, can you ping live chat?

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**Author:** ![Gaoler](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@Gaoler](https://community.emma-app.com/u/Gaoler)\
**Post date:** [January 4, 2022, 12:49pm UTC](https://community.emma-app.com/t/is-virgin-credit-card-connection-down/3141/3 "2022-01-04T12:49:52Z")

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Also having issues with this connection. Anyone else seeing similar?

Previously, updating the connection opened the app nicely. Now it opens a browser page with a URI to large error.

I don’t think I’ve changed anything on my Android phone. Somehow it’s not finding the app or there’s something else wrong…

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**Author:** ![Joel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/joel/32/571_2.png) [@Joel](https://community.emma-app.com/u/Joel)\
**Post date:** [January 4, 2022, 4:01pm UTC](https://community.emma-app.com/t/is-virgin-credit-card-connection-down/3141/4 "2022-01-04T16:01:50Z")

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Hey All,

Here’s Virgin’s solution

_We’ve seen this issue a few times since Android rolled out updates to their OS_

_The below steps have rectified it in all cases so far:_

_1. Check the customer is doing this from a mobile device, with the App installed._

_2. Ensure the latest version of the Virgin Money app is installed._

_3. Check that the Browser the customer is using is set to allow the browser to open Apps (the consenting process takes the user to a web based landing page - if the browser is set to disallow the opening of Apps, it will fail at this point with a 414 error)_

_4. Restart phone._

_5. Try again._

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**Author:** ![Gaoler](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@Gaoler](https://community.emma-app.com/u/Gaoler)\
**Post date:** [January 4, 2022, 11:37pm UTC](https://community.emma-app.com/t/is-virgin-credit-card-connection-down/3141/5 "2022-01-04T23:37:13Z")

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Funny! My browser was already configured like this and I’d tried a different browser already, but this made me try again with chrome (leaky?) and that was enough to fix it.

I do find the whole sequence messy, opening a browser, then the app, the redirection back to the browser, which never actually opens the app…

I prefer Starling, which notifies you in app when authorisation has expired, so you can simply update from there