# HSBC sync error

**URL:** <https://community.emma-app.com/t/hsbc-sync-error/1529>\
**Category:** Help\
**Created:** [January 20, 2020, 8:54am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529 "2020-01-20T08:54:37Z")\
**Posts on this page:** 5\
**Page:** 2

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**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\
**Post date:** [April 7, 2020, 12:51pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/21 "2020-04-07T12:51:44Z")

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Not yet for me. HSBC just released an update of their iPhone app addressing also OpenBanking issues.

But now I get this error page.

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/emma_app/original/1X/c10e342d059767f3d2097fc0b7c4a8e386ea1f67.jpeg)

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**Author:** ![mariusfanu](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/mariusfanu/32/272_2.png) [@mariusfanu](https://community.emma-app.com/u/mariusfanu)\
**Post date:** [April 7, 2020, 1:08pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/22 "2020-04-07T13:08:22Z")

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They’re still having issues in their own app. If you go to **More -\> Open Banking Dashboard** and choose either option it will get an error

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**Author:** ![Joel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/joel/32/571_2.png) [@Joel](https://community.emma-app.com/u/Joel)\
**Post date:** [April 8, 2020, 4:51pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/23 "2020-04-08T16:51:54Z")

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Hey @caprotti

The update that HSBC released doesn’t appear to have resolved the issues causing this ongoing error for any users 😒

From what we know, however, the update they released wasn’t intended to fix this particular issue

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**Author:** ![Nikhil](https://avatars.discourse-cdn.com/v4/letter/n/b782af/32.png) [@Nikhil](https://community.emma-app.com/u/Nikhil)\
**Post date:** [April 12, 2020, 9:54pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/24 "2020-04-12T21:54:57Z")

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Updating the HSBC app, closing Emma and HSBC apps down, solved the problem for me. Got my current accounts and credit cards going.

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [April 16, 2020, 9:52am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/25 "2020-04-16T09:52:37Z")

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Awesome, let us know if it happens again!

[Previous page](https://community.emma-app.com/t/hsbc-sync-error/1529.md?page=1)