# HSBC sync error **URL:** \ **Category:** Help\ **Created:** [January 20, 2020, 8:54am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529 "2020-01-20T08:54:37Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nazimakb](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/nazimakb/32/723_2.png) [@nazimakb](https://community.emma-app.com/u/nazimakb)\ **Post date:** [January 20, 2020, 8:54am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/1 "2020-01-20T08:54:37Z")
Hi there. Is anyone else experencing issues trying to sync with HSBC today? ---
**Author:** ![Gibbon](https://avatars.discourse-cdn.com/v4/letter/g/e68b1a/32.png) [@Gibbon](https://community.emma-app.com/u/Gibbon)\ **Post date:** [January 20, 2020, 12:33pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/2 "2020-01-20T12:33:35Z")
Yes I’m experiencing the same issues - even when I login it will refresh then lose the connection again. ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [January 20, 2020, 2:37pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/3 "2020-01-20T14:37:22Z")
Yep, same issues here. ---
**Author:** ![mapkyca](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/mapkyca/32/804_2.png) [@mapkyca](https://community.emma-app.com/u/mapkyca)\ **Post date:** [January 20, 2020, 8:41pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/4 "2020-01-20T20:41:39Z")
Also having issues with Co-operative Bank. ---
**Author:** ![Gaoler](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@Gaoler](https://community.emma-app.com/u/Gaoler)\ **Post date:** [January 20, 2020, 11:54pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/5 "2020-01-20T23:54:21Z")
HSBC seems to be in a loop for be too ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [January 21, 2020, 12:10pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/6 "2020-01-21T12:10:43Z")
Yes, we are aware HSBC is having issues. This is not us, but the bank. They are working to resolve, hopefully by the end of the day. 🙂 ---
**Author:** ![nazimakb](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/nazimakb/32/723_2.png) [@nazimakb](https://community.emma-app.com/u/nazimakb)\ **Post date:** [February 16, 2020, 10:59am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/7 "2020-02-16T10:59:42Z")
HSBC integration is down again. Not sure is it a truelayer or hsbc itself. ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [February 16, 2020, 6:11pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/8 "2020-02-16T18:11:16Z")
This is an issue with HSBC. They have been down for the whole weekend. ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [February 17, 2020, 10:06am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/9 "2020-02-17T10:06:54Z")
This should be fully fixed. Credit cards and savings accounts are coming very soon. We are working on this! 🙂 ---
**Author:** ![Liam](https://avatars.discourse-cdn.com/v4/letter/l/b9e5f3/32.png) [@Liam](https://community.emma-app.com/u/Liam)\ **Post date:** [April 6, 2020, 3:01pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/10 "2020-04-06T15:01:04Z")
Hi @edoardomoreni, when do you expect HSBC savings and credit cards to be live? This is a dependency from switching over from one of your competitors 🙂 Thanks ---
**Author:** ![Joel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/joel/32/571_2.png) [@Joel](https://community.emma-app.com/u/Joel)\ **Post date:** [April 6, 2020, 3:24pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/11 "2020-04-06T15:24:32Z")
Hey @Liam HSBC Credit cards and savings are now live! Add these by going to the ‘Accounts’ tab \> ‘Add an account’ 🙂 ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [April 6, 2020, 11:31pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/12 "2020-04-06T23:31:10Z")
I still have issues with connecting though, as flagged in another thread on this forum. Should we delete and re-add the connection? If we delete it, will we lose our settings and history? ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [April 7, 2020, 7:51am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/13 "2020-04-07T07:51:24Z")
I would reach out to live chat. 🙂 ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [April 7, 2020, 7:51am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/14 "2020-04-07T07:51:52Z")
> [@Liam](#): > > Hi @edoardomoreni, when do you expect HSBC savings and credit cards to be live? This is a dependency from switching over from one of your competitors 🙂 Thanks If we don’t have them, even the competitor doesn’t. 😅 ps: they should be fully live now! ---
**Author:** ![Joel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/joel/32/571_2.png) [@Joel](https://community.emma-app.com/u/Joel)\ **Post date:** [April 7, 2020, 8:49am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/15 "2020-04-07T08:49:06Z")
Hey @caprotti For the time being, avoid deleting your connections while there is ongoing issues with the HSBC Open Banking API. It’s unlikely that removing and re-adding will solve the issue 😭 ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [April 7, 2020, 9:38am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/16 "2020-04-07T09:38:41Z")
Thanks Joel! Will follow the updates here then, fingers crossed. ---
**Author:** ![Joel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/joel/32/571_2.png) [@Joel](https://community.emma-app.com/u/Joel)\ **Post date:** [April 7, 2020, 10:48am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/17 "2020-04-07T10:48:58Z")
@caprotti I’ve got a dedicated thread for this issue below that you can follow for updates [https://community.emma-app.com/t/10-hsbc-something-went-wrong-error/1829/8](https://community.emma-app.com/t/10-hsbc-something-went-wrong-error/1829/8) ---
**Author:** ![trofushka](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/trofushka/32/345_2.png) [@trofushka](https://community.emma-app.com/u/trofushka)\ **Post date:** [April 7, 2020, 11:12am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/18 "2020-04-07T11:12:30Z")
Looks like after an HSBC app update the Renew Button in Emma stopped working completely ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [April 7, 2020, 11:40am UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/19 "2020-04-07T11:40:11Z")
Yes, they are fully down since 11am. ---
**Author:** ![trofushka](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/trofushka/32/345_2.png) [@trofushka](https://community.emma-app.com/u/trofushka)\ **Post date:** [April 7, 2020, 12:20pm UTC](https://community.emma-app.com/t/hsbc-sync-error/1529/20 "2020-04-07T12:20:01Z")
Looks like it started working now. Credit cards are also available now [Next page](https://community.emma-app.com/t/hsbc-sync-error/1529.md?page=2)