# HSBC - Status Update **URL:** \ **Category:** Emma News & Updates\ **Created:** [August 27, 2019, 11:27am UTC](https://community.emma-app.com/t/hsbc-status-update/971 "2019-08-27T11:27:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [August 27, 2019, 11:27am UTC](https://community.emma-app.com/t/hsbc-status-update/971/1 "2019-08-27T11:27:43Z")
We have just sent this to all our HSBC users. I am including it here for transparency. 😄 > Hey Saver, > > this is Edoardo, co-founder and CEO of Emma. > > I am writing to give you an update on your HSBC connection! > > As of Friday, the bank has rolled out a new way to authenticate to your accounts, called Strong Customer Authentication (SCA). This means that you will need to use the digital secure key every time you want to login on the HSBC website. > > This is a requirement of a big European regulation (PSD2) which forces banks to: > > - Adopt SCA on all their payment accounts (current, credit cards and savings) > - Provide access to these types of accounts via API ([Open Banking](javascript:void(0))) > > In terms of Emma, this meant that we needed to start adopting the second point, otherwise you would have needed to re-login every time to refresh data. > > This is why we have started transitioning everyone to Open Banking, which is a backed government initiative that introduces a lot of innovation in the space - you won’t need to share your credentials anymore and will have to just authorise access on the HSBC app. > > ## The Problem > > Unfortunately, HSBC is not currently providing access to some payment accounts via API. Open Banking is only returning us Current Accounts. For this reason, **we have filed several reports to the Financial Conduct Authority** to understand why this is happening and if they have the legal right to do so. > > At this point, we don’t have any news and are working with the regulator, the Open Banking directory, our service provider and legal team to understand how to take action and win the battle for an open and transparent financial system! > > ## The Solution > > For the time being, we are going to continue supporting HSBC (current accounts) via Open Banking and will transition any existing account not supported (credit cards & savings) to the “Closed Accounts” section of the app. > > We hope these accounts will soon be back on Emma, alongside the 10,000+ banks we support across 2 continents; but this doesn’t really depend on us. > > The ball is in the hands of the bank and regulator. We truly believe we are on the verge of a financial revolution and need your help to bring these accounts back! 👇👇👇 [Tweet HSBC](https://twitter.com/intent/tweet?url=&text=Hey%20%40HSBC_UK%2C%20I%20use%20%40emma_finance%20to%20save%20and%20manage%20my%20money.%20It%20would%20be%20great%20if%20you%20started%20returning%20Credit%20Cards%20and%20Savings%20Accounts%20via%20%40UKOpenBanking.%20Stop%20this%20nonsense!%20) ---
**Author:** ![Aldot](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/aldot/32/151_2.png) [@Aldot](https://community.emma-app.com/u/Aldot)\ **Post date:** [August 27, 2019, 3:46pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/2 "2019-08-27T15:46:24Z")
How about First Direct? ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [August 27, 2019, 3:47pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/3 "2019-08-27T15:47:13Z")
We don’t have any news about First Direct, but they are part of the HSBC group, so fingers crossed. 🙏 ---
**Author:** ![o99](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/o99/32/2132_2.png) [@o99](https://community.emma-app.com/u/o99)\ **Post date:** [August 27, 2019, 7:49pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/4 "2019-08-27T19:49:22Z")
> [@edoardomoreni](#): > > Provide access to these types of accounts via API Does the requirement really extend to savings accounts? This summary from a law firm suggests it does not > **[The CJEU provides clarity on the definition of a "payment account"](https://www.twobirds.com/en/insights/2018/global/the-cjeu-provides-clarity-on-the-definition-of-a-payment-account)** > > On 4 October 2018, the Court of Justice of the European Union (CJEU) ruled that a bank account which does not allow the account holder to make payments to third parties, or to receive payments from third parties, does not qualify as a "payment... ---
**Author:** ![Gaoler](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@Gaoler](https://community.emma-app.com/u/Gaoler)\ **Post date:** [August 28, 2019, 8:25am UTC](https://community.emma-app.com/t/hsbc-status-update/971/5 "2019-08-28T08:25:27Z")
It’s a question of whether a savings account is also a payment account. If not, then it doesn’t fall under PSD2. It looks like Natwest is removing payment capabilities from its savings accounts to stop them being payment accounts. However, there’s nothing to stop banks including non-payment accounts in their APIs and there’s certainly nothing to stop national authorities leaning on them to do so or even amending their own laws. The Directive only sets the minimum standard, so Member States are free to go further, if they wish anyway. ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [August 28, 2019, 3:05pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/6 "2019-08-28T15:05:16Z")
We have been chatting with HSBC and their Open Banking team. They are working hard to bring savings accounts and credit cards back via Open Banking and they will soon share a date with us. For the time being, they will offer a different method to connect, which will require constant re-login - I am not sure if we are going to implement / build this. ---
**Author:** ![o99](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/o99/32/2132_2.png) [@o99](https://community.emma-app.com/u/o99)\ **Post date:** [August 28, 2019, 3:58pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/7 "2019-08-28T15:58:41Z")
> [@edoardomoreni](#): > > They are working hard to bring savings accounts and credit cards back via Open Banking and they will soon share a date with us. That’s good news. Even if savings accounts that don’t have payment functionality are not included within PSD2 requirements it would seem totally against the spirit of Open Banking for banks to elect to exclude them. ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [August 28, 2019, 5:39pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/8 "2019-08-28T17:39:44Z")
Every bank is pretty much free to do whatever unfortunately. 😅 ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [August 30, 2019, 11:31am UTC](https://community.emma-app.com/t/hsbc-status-update/971/9 "2019-08-30T11:31:19Z")
This is our second status update. [HSBC - second status update v2](https://community.emma-app.com/t/hsbc-second-status-update-v2/993) ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [September 11, 2019, 10:30pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/10 "2019-09-11T22:30:08Z")
Hi Edo, any news from HSBC? Shall we continue to make pressure on them? ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [September 12, 2019, 8:16am UTC](https://community.emma-app.com/t/hsbc-status-update/971/11 "2019-09-12T08:16:47Z")
We are meeting on the 19th of October. They are keen to put all the missing accounts in Open Banking, but in all honesty, I think this will take a while - end of the year. ---
**Author:** ![DarrenM](https://avatars.discourse-cdn.com/v4/letter/d/d78d45/32.png) [@DarrenM](https://community.emma-app.com/u/DarrenM)\ **Post date:** [September 18, 2019, 5:30pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/12 "2019-09-18T17:30:15Z")
Is there any possibility in the interim of restoring the Screen Scraping method and just requiring us to log in with Secure Key whenever we want to manually refresh the balance of cards/savings? It isn’t as slick but would be a decent workaround until they’re rolled into Open Banking. ---
**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Post date:** [September 19, 2019, 9:12am UTC](https://community.emma-app.com/t/hsbc-status-update/971/13 "2019-09-19T09:12:53Z")
Yes, there is this possibility, but we haven’t made a move yet. We are not even confident people will use it. ☹ ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [September 25, 2019, 5:47pm UTC](https://community.emma-app.com/t/hsbc-status-update/971/14 "2019-09-25T17:47:40Z")
What about Curve? Is Emma ready to connect with it? If we could use Curve at least the HSBC credit card transactions could be channeled through Curve until they fix this… ---
**Author:** ![Recchan](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/recchan/32/444_2.png) [@Recchan](https://community.emma-app.com/u/Recchan)\ **Post date:** [September 26, 2019, 4:11am UTC](https://community.emma-app.com/t/hsbc-status-update/971/15 "2019-09-26T04:11:05Z")
1. curve sucks 2. no it isn’t and they aren’t required to do anything in regards to open banking and likely won’t - as this is likely to be a revenue stream for them in the future ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [September 26, 2019, 6:12am UTC](https://community.emma-app.com/t/hsbc-status-update/971/16 "2019-09-26T06:12:17Z")
Are you sure? I already complained with HSBC and they told me they are going to fix it. I threatened to file a complaint with the FCA and the CMA as they are not making their information available to third parties. They responded that both authorities have been notified already… ---
**Author:** ![Recchan](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/recchan/32/444_2.png) [@Recchan](https://community.emma-app.com/u/Recchan)\ **Post date:** [September 26, 2019, 6:14am UTC](https://community.emma-app.com/t/hsbc-status-update/971/17 "2019-09-26T06:14:34Z")
> [@caprotti](#): > > Are you sure? I meant Curve has no Open Banking obligations, not HSBC HSBC have to report ‘payment accounts’ which to my knowledge would include credit cards. FWIW though the FCA have given firms longer to implement this, so they’re not going to do anything to HSBC no matter how many times you file a complaint with them, right now at least. ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [September 26, 2019, 6:27am UTC](https://community.emma-app.com/t/hsbc-status-update/971/18 "2019-09-26T06:27:23Z")
Ah ok, understood. We’ll see. This could be enough to push me getting a Virgin credit card… ---
**Author:** ![Recchan](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/recchan/32/444_2.png) [@Recchan](https://community.emma-app.com/u/Recchan)\ **Post date:** [September 26, 2019, 10:31am UTC](https://community.emma-app.com/t/hsbc-status-update/971/19 "2019-09-26T10:31:56Z")
I would recommend dual wielding an AmEx and a Virgin one if you’re big on flyer miles! ---
**Author:** ![caprotti](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/caprotti/32/62_2.png) [@caprotti](https://community.emma-app.com/u/caprotti)\ **Post date:** [September 26, 2019, 10:58am UTC](https://community.emma-app.com/t/hsbc-status-update/971/20 "2019-09-26T10:58:31Z")
Sssshhhhh, that’s a “secret”… 😈 [Next page](https://community.emma-app.com/t/hsbc-status-update/971.md?page=2)