# HSBC not pairing

**URL:** <https://community.emma-app.com/t/hsbc-not-pairing/5208>\
**Category:** Help\
**Created:** [March 9, 2022, 10:40am UTC](https://community.emma-app.com/t/hsbc-not-pairing/5208 "2022-03-09T10:40:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sara\_alaska](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/sara_alaska/32/1889_2.png) [@Sara\_alaska](https://community.emma-app.com/u/Sara_alaska)\
**Post date:** [March 9, 2022, 10:40am UTC](https://community.emma-app.com/t/hsbc-not-pairing/5208/1 "2022-03-09T10:40:59Z")

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Good morning,  
Is now months I am trying to pair my Emma to my HSBC account. I have already updated my HSBC app but still when I try to log in an error message comes out “something went wrong”.  
Any solution? Thank you

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [March 9, 2022, 12:26pm UTC](https://community.emma-app.com/t/hsbc-not-pairing/5208/2 "2022-03-09T12:26:15Z")

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Hey Sara,

can you ping live chat? It’s in the More tab. 🙂