# Emma Web Requesting me to upgrade my plan?

**URL:** <https://community.emma-app.com/t/emma-web-requesting-me-to-upgrade-my-plan/7995>\
**Category:** Bug reports\
**Created:** [August 21, 2026, 10:48am UTC](https://community.emma-app.com/t/emma-web-requesting-me-to-upgrade-my-plan/7995 "2026-08-21T10:48:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ggavena](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@ggavena](https://community.emma-app.com/u/ggavena)\
**Post date:** [August 21, 2026, 10:48am UTC](https://community.emma-app.com/t/emma-web-requesting-me-to-upgrade-my-plan/7995/1 "2026-08-21T10:48:52Z")

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Hi,

I’ve been an Emma Pro subscriber for years and the web UI became my most used client as soon as it was released.

I tried to access it now, but it’s saying that it’s not available to my plan.

The [plan comparison page](https://emma-app.com/plans/compare-emma-plans) says that the Emma for Web is available to Plus, Pro and Ultra, so I don’t understand what’s going on.

Any help would be appreciated, because, as I mentioned above, the web UI is where I use Emma the most.

Thanks!

 ![Screen Shot 2026-08-21 at 11.45.24 AM](https://canada1.discourse-cdn.com/flex030/uploads/emma_app/original/2X/c/c4734b50713fb20ddcffded2ded63d7c1ed2f987.jpeg)

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [August 22, 2026, 10:26am UTC](https://community.emma-app.com/t/emma-web-requesting-me-to-upgrade-my-plan/7995/2 "2026-08-22T10:26:10Z")

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Can you try to drop a message to live chat? It’s a bit challenging for us to debug your account from here. 🙂