# Barclaycard connect fail

**URL:** <https://community.emma-app.com/t/barclaycard-connect-fail/1719>\
**Category:** Help\
**Created:** [March 3, 2020, 6:54am UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719 "2020-03-03T06:54:26Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Grrratt](https://avatars.discourse-cdn.com/v4/letter/g/ecc23a/32.png) [@Grrratt](https://community.emma-app.com/u/Grrratt)\
**Post date:** [March 3, 2020, 6:54am UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719/1 "2020-03-03T06:54:27Z")

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Just tried to connect to Barclaycard via the new method and it failed with the following:

{“error”:{“statusCode”:400,“userMessage”:“hash must be in body”,“name”:“BadRequestError”,“level”:“error”},“user\_message”:“hash must be in body”,“code”:400}

When I try again Barclaycard just tells me to contact you.

Any ideas?

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**Author:** ![swok1080](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@swok1080](https://community.emma-app.com/u/swok1080)\
**Post date:** [March 3, 2020, 10:19am UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719/2 "2020-03-03T10:19:06Z")

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Also not able to get Barclaycard reconnected.

When opening the oauth via the Barclaycard app I get:

> OBA19  
> Sorry, this feature is currently unavailable. Please try again later.

And via a browser:

> {“error”:{“statusCode”:400,“userMessage”:“hash must be in body”,“name”:“BadRequestError”,“level”:“error”},“user\_message”:“hash must be in body”,“code”:400}

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [March 3, 2020, 12:33pm UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719/3 "2020-03-03T12:33:46Z")

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Hey guys,

can you reach out to live chat? We are looking into this as I am typing.

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**Author:** ![Grrratt](https://avatars.discourse-cdn.com/v4/letter/g/ecc23a/32.png) [@Grrratt](https://community.emma-app.com/u/Grrratt)\
**Post date:** [March 3, 2020, 2:17pm UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719/4 "2020-03-03T14:17:41Z")

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Hi, just tried again and it seems to have worked now. Not sure what you tried but you’ve fixed it. Thanks.

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [March 3, 2020, 6:35pm UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719/5 "2020-03-03T18:35:31Z")

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Amazing! We fixed it a few minutes ago.

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**Author:** ![swok1080](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@swok1080](https://community.emma-app.com/u/swok1080)\
**Post date:** [March 4, 2020, 9:00pm UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719/6 "2020-03-04T21:00:05Z")

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Yep working now via web; still got the same error via the app.

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [March 5, 2020, 2:27pm UTC](https://community.emma-app.com/t/barclaycard-connect-fail/1719/7 "2020-03-05T14:27:46Z")

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If you can reach out to live chat, we’ll be able to help faster. 😃