# App frozen, can’t click on anything

**URL:** <https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889>\
**Category:** Help\
**Created:** [November 21, 2021, 9:18am UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889 "2021-11-21T09:18:09Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![CraigD](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@CraigD](https://community.emma-app.com/u/CraigD)\
**Post date:** [November 21, 2021, 9:18am UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889/1 "2021-11-21T09:18:09Z")

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Hello,

In the past few days I have found that my Emma app has frozen and I can’t do anything when logged in.

I have tried closing the app and re-opening, but after I put in my passcode and it loads the main screen I have found that I can’t click on anything or do anything and it shows my balance from several days ago.

Is anyone else having issues? I recently update my iPhone to IOS 15.1, so could that be causing issues?

Thanks.

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [November 21, 2021, 11:33am UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889/2 "2021-11-21T11:33:29Z")

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Hey Craig,

thanks for reporting this, we are checking now.

Edoardo

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<div class="post-metadata">

**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [November 21, 2021, 5:50pm UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889/3 "2021-11-21T17:50:03Z")

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It shouldn’t be related to ios15. I would check the phone itself and maybe storage? Have you tried to uninstall and install?

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<div class="post-metadata">

**Author:** ![CraigD](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@CraigD](https://community.emma-app.com/u/CraigD)\
**Post date:** [November 21, 2021, 6:47pm UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889/4 "2021-11-21T18:47:03Z")

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If I were to uninstall the app will I lose all the data I have up to a few days ago?

I have checked storage and there is plenty left.

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<div class="post-metadata">

**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [November 22, 2021, 8:58am UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889/5 "2021-11-22T08:58:26Z")

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> [@CraigD](#):
>
> If I were to uninstall the app will I lose all the data I have up to a few days ago?

Nope, there is no date stored on the device.

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<div class="post-metadata">

**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [November 24, 2021, 9:24am UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889/6 "2021-11-24T09:24:50Z")

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Was this resolved?

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<div class="post-metadata">

**Author:** ![CraigD](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@CraigD](https://community.emma-app.com/u/CraigD)\
**Post date:** [November 24, 2021, 9:44am UTC](https://community.emma-app.com/t/app-frozen-can-t-click-on-anything/4889/7 "2021-11-24T09:44:57Z")

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Yes, it is working now. Thank you.