# Amex connection problems

**URL:** <https://community.emma-app.com/t/amex-connection-problems/2511>\
**Category:** Connection Issues\
**Created:** [July 20, 2020, 7:06pm UTC](https://community.emma-app.com/t/amex-connection-problems/2511 "2020-07-20T19:06:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![michaelajayne](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@michaelajayne](https://community.emma-app.com/u/michaelajayne)\
**Post date:** [July 20, 2020, 7:06pm UTC](https://community.emma-app.com/t/amex-connection-problems/2511/1 "2020-07-20T19:06:12Z")

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Hi there,

My Amex account won’t connect, it stops when I login to the American Express site and doesn’t go back to the Emma app.

Can anyone help?

I have a video if that helps.

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**Author:** ![grant.m](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/grant.m/32/2415_2.png) [@grant.m](https://community.emma-app.com/u/grant.m)\
**Post date:** [July 21, 2020, 12:46am UTC](https://community.emma-app.com/t/amex-connection-problems/2511/2 "2020-07-21T00:46:03Z")

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You’re best reaching out via live chat for a connection issue.

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**Author:** ![Joel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/joel/32/571_2.png) [@Joel](https://community.emma-app.com/u/Joel)\
**Post date:** [July 21, 2020, 8:38am UTC](https://community.emma-app.com/t/amex-connection-problems/2511/3 "2020-07-21T08:38:42Z")

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