# Am I the only one struggling with Kraken?

**URL:** <https://community.emma-app.com/t/am-i-the-only-one-struggling-with-kraken/6592>\
**Category:** Crypto\
**Created:** [October 18, 2023, 11:23am UTC](https://community.emma-app.com/t/am-i-the-only-one-struggling-with-kraken/6592 "2023-10-18T11:23:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mirabuc](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@mirabuc](https://community.emma-app.com/u/mirabuc)\
**Post date:** [October 18, 2023, 11:23am UTC](https://community.emma-app.com/t/am-i-the-only-one-struggling-with-kraken/6592/1 "2023-10-18T11:23:29Z")

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Hey everyone,

I’ve had my Kraken account connected for a while now but has stopped syncing as of September 20th.

I made sure my API keys on Kraken are still valid, but after struggling for too long, I have decided to create a new API Key, delete/re-add the Kraken account on Emma, but sadly I am still getting an error message within the app.

Anyone else has encountered this recently?

Thank you,

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [October 18, 2023, 11:39am UTC](https://community.emma-app.com/t/am-i-the-only-one-struggling-with-kraken/6592/2 "2023-10-18T11:39:08Z")

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Hi @mirabuc,

if you message live chat, we can resolve it from there.

I think you send us a message.

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**Author:** ![mirabuc](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@mirabuc](https://community.emma-app.com/u/mirabuc)\
**Post date:** [October 18, 2023, 11:41am UTC](https://community.emma-app.com/t/am-i-the-only-one-struggling-with-kraken/6592/3 "2023-10-18T11:41:16Z")

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I did yes, I was advised to remove Kraken and add it again which hasn’t worked, hence my message to check if this could be a wider issue. I’ll keep trying!

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**Author:** ![edoardomoreni](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/edoardomoreni/32/9_2.png) [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\
**Post date:** [October 18, 2023, 4:02pm UTC](https://community.emma-app.com/t/am-i-the-only-one-struggling-with-kraken/6592/4 "2023-10-18T16:02:08Z")

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No need to try if the credentials are correct, we are checking on our side.

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**Author:** ![mirabuc](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@mirabuc](https://community.emma-app.com/u/mirabuc)\
**Post date:** [October 19, 2023, 9:56am UTC](https://community.emma-app.com/t/am-i-the-only-one-struggling-with-kraken/6592/5 "2023-10-19T09:56:57Z")

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sounds good. I tried to generate a new key from Kraken yesterday, and am confident it’s set up correctly, but still no luck. Keep me posted if you spot anything on your end