# 10 - HSBC - Something Went Wrong Error - RESOLVED

**URL:** <https://community.emma-app.com/t/10-hsbc-something-went-wrong-error-resolved/1829>\
**Category:** Connection Issues\
**Created:** [March 31, 2020, 1:51pm UTC](https://community.emma-app.com/t/10-hsbc-something-went-wrong-error-resolved/1829 "2020-03-31T13:51:27Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Joel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.emma-app.com/joel/32/571_2.png) [@Joel](https://community.emma-app.com/u/Joel)\
**Post date:** [April 7, 2020, 4:41pm UTC](https://community.emma-app.com/t/10-hsbc-something-went-wrong-error-resolved/1829/8 "2020-04-07T16:41:47Z")

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Update from earlier today.

We provided HSBC with the additional details. We suspect that the issue lies with a new app update that HSBC has released. We asked HSBC to investigate with priority as it appears to be impacting all users that have updated to the new version of the HSBC app.

It also appears to be happening across all HSBC brands (First Direct, M&S, HSBC)

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_[View the full topic](https://community.emma-app.com/t/10-hsbc-something-went-wrong-error-resolved/1829)._