# Help **URL:** https://community.emma-app.com/c/help/5.md [Latest](https://community.emma-app.com/latest.md) · [Categories](https://community.emma-app.com/categories.md) --- ## [Community Code of Conduct](https://community.emma-app.com/t/community-code-of-conduct/6625)
**Author:** [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Replies:** 0\ **Last updated:** [November 2, 2023, 11:55am UTC](https://community.emma-app.com/t/community-code-of-conduct/6625 "2023-11-02T11:55:15Z")
This policy is a “living” document, and subject to change in the future. Please get in touch (see ‘Alerting us’ below) if you’d like to suggest any changes. 1. Purpose The purpose of this policy is to establish guideli… --- ## [Ask your beginners questions here 🚀](https://community.emma-app.com/t/ask-your-beginners-questions-here/3129)
**Author:** [@rebekah](https://community.emma-app.com/u/rebekah)\ **Replies:** 136\ **Last updated:** [August 6, 2026, 12:57pm UTC](https://community.emma-app.com/t/ask-your-beginners-questions-here/3129 "2026-08-06T12:57:05Z")
Hello there :wave: If you’ve just joined Emma and are looking for some more info on how to use our app then check out these great resources: Emma FAQs - Here we answer your most frequently asked questions :bear: FAQ … --- ## [About the Help category](https://community.emma-app.com/t/about-the-help-category/11)
**Author:** [@edoardomoreni](https://community.emma-app.com/u/edoardomoreni)\ **Replies:** 0
Need help? Try the in-app chat first. Post here if you’ve still got questions or bugs to report. --- ## [Auto-detecting recurring payments](https://community.emma-app.com/t/auto-detecting-recurring-payments/8042)
**Author:** [@MikeZ](https://community.emma-app.com/u/MikeZ)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 12:02pm UTC](https://community.emma-app.com/t/auto-detecting-recurring-payments/8042 "2026-10-13T12:02:30Z")
For the past few weeks Emma has started getting over-eager when it comes to detecting recurring payments. One of them is when I pay my gardeners which I do by bank transfer (Faster Payments). I don’t want this as a recur… --- ## [Barclaycard integration](https://community.emma-app.com/t/barclaycard-integration/5897)
**Author:** [@shenry25](https://community.emma-app.com/u/shenry25)\ **Replies:** 4\ **Last updated:** [October 9, 2026, 4:56pm UTC](https://community.emma-app.com/t/barclaycard-integration/5897 "2026-10-09T16:56:31Z")
I’ve got my wife’s Barclaycard extension. So far, I hadn’t had problems with the integration. However, now that i have to give the periodic permission, it requests me to register for the mobile app. I cannot register for… --- ## [Emma and PensionBee integration issue](https://community.emma-app.com/t/emma-and-pensionbee-integration-issue/8024)
**Author:** [@dasayan05](https://community.emma-app.com/u/dasayan05)\ **Replies:** 5\ **Last updated:** [October 9, 2026, 4:53pm UTC](https://community.emma-app.com/t/emma-and-pensionbee-integration-issue/8024 "2026-10-09T16:53:01Z")
Hello Emma Community, I am using Emma pro, and would like to connect my PensionBee account. I clicked on the “connect account” and tapped “PensionBee”. However, it did not really “integrate” the account, but instead sim… --- ## [I've been locked out of my savings and I can't reach support](https://community.emma-app.com/t/ive-been-locked-out-of-my-savings-and-i-cant-reach-support/8038)
**Author:** [@leo](https://community.emma-app.com/u/leo)\ **Replies:** 4\ **Last updated:** [October 6, 2026, 11:05am UTC](https://community.emma-app.com/t/ive-been-locked-out-of-my-savings-and-i-cant-reach-support/8038 "2026-10-06T11:05:56Z")
Let me begin my saying I’m a paying customer and I’ve been one for several years now. I recommend Emma on the regular and it’s one of my favorite apps. I’ve been using its auto-saving feature to save over 10k. Last week… --- ## [Support from app](https://community.emma-app.com/t/support-from-app/8034)
**Author:** [@Mccaffm](https://community.emma-app.com/u/Mccaffm)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 11:37am UTC](https://community.emma-app.com/t/support-from-app/8034 "2026-10-05T11:37:59Z")
Can someone point me where support within the app is, I used to have trouble finding it, but failing miserably this morning --- ## [Chase UK Regular Saver](https://community.emma-app.com/t/chase-uk-regular-saver/8036)
**Author:** [@Banksmart](https://community.emma-app.com/u/Banksmart)\ **Replies:** 4\ **Last updated:** [October 2, 2026, 3:15pm UTC](https://community.emma-app.com/t/chase-uk-regular-saver/8036 "2026-10-02T15:15:25Z")
I think the Chase UK new regular Saver is a really good deal at 6.5%… I opened an account straight away! I tried to renew the connection to Emma to track it, but it is not coming up in the list of accounts. Is there goi… --- ## [Autosave - potential bug?](https://community.emma-app.com/t/autosave-potential-bug/7644)
**Author:** [@ninjixel](https://community.emma-app.com/u/ninjixel)\ **Replies:** 6\ **Last updated:** [September 24, 2026, 11:26am UTC](https://community.emma-app.com/t/autosave-potential-bug/7644 "2026-09-24T11:26:08Z")
Hi. I’ve tried to chat with someone in the app, but it’s been a day and I haven’t had a reply, so I’m trying here instead. I’m trying to set up my first autosave into a pot. I would like to transfer £200, monthly. I set… --- ## [Emma Web Requesting me to upgrade my plan?](https://community.emma-app.com/t/emma-web-requesting-me-to-upgrade-my-plan/7995)
**Author:** [@ggavena](https://community.emma-app.com/u/ggavena)\ **Replies:** 1\ **Last updated:** [August 22, 2026, 10:26am UTC](https://community.emma-app.com/t/emma-web-requesting-me-to-upgrade-my-plan/7995 "2026-08-22T10:26:10Z")
Hi, I’ve been an Emma Pro subscriber for years and the web UI became my most used client as soon as it was released. I tried to access it now, but it’s saying that it’s not available to my plan. The plan comparison pa… --- ## [Rolling Budget Bug](https://community.emma-app.com/t/rolling-budget-bug/7682)
**Author:** [@Vladanm999](https://community.emma-app.com/u/Vladanm999)\ **Replies:** 7\ **Last updated:** [August 14, 2026, 10:38am UTC](https://community.emma-app.com/t/rolling-budget-bug/7682 "2026-08-14T10:38:29Z")
I have a weird issue where my budget has rolled over but it shouldnt have since i have a number of payments which were pending at the end of the period but have now come through and ive gone over budget but the rolling b… --- ## [Rebalance Editing Recurring payments error](https://community.emma-app.com/t/rebalance-editing-recurring-payments-error/7988)
**Author:** [@IGR](https://community.emma-app.com/u/IGR)\ **Replies:** 3\ **Last updated:** [August 3, 2026, 12:44pm UTC](https://community.emma-app.com/t/rebalance-editing-recurring-payments-error/7988 "2026-08-03T12:44:23Z")
Hi team, I don’t know if it’s just me but whenever I try to edit a recurring transaction to make true balance predictions more accurate I get this error (see below) at the bottom of the screen. “userPredictedDate must … --- ## [Unwanted Advertisement](https://community.emma-app.com/t/unwanted-advertisement/7866)
**Author:** [@grant.m](https://community.emma-app.com/u/grant.m)\ **Replies:** 8\ **Last updated:** [May 25, 2026, 5:31pm UTC](https://community.emma-app.com/t/unwanted-advertisement/7866 "2026-05-25T17:31:35Z")
Do we really need this (and can it be hidden)? --- ## [Withdrawing from Emma Wallet](https://community.emma-app.com/t/withdrawing-from-emma-wallet/7930)
**Author:** [@Banksmart](https://community.emma-app.com/u/Banksmart)\ **Replies:** 1\ **Last updated:** [May 21, 2026, 11:26am UTC](https://community.emma-app.com/t/withdrawing-from-emma-wallet/7930 "2026-05-21T11:26:32Z")
For some reason, when I withdraw money from the Emma Wallet, it defaults to my Barclays Savings Account (which I hardly use anymore due to rubbish interest). This means that after I withdraw the money from the Emma Wall… --- ## [PayPal integration bombs out](https://community.emma-app.com/t/paypal-integration-bombs-out/7927)
**Author:** [@IGR](https://community.emma-app.com/u/IGR)\ **Replies:** 4\ **Last updated:** [May 21, 2026, 11:25am UTC](https://community.emma-app.com/t/paypal-integration-bombs-out/7927 "2026-05-21T11:25:51Z")
Hi team, my PayPal connection isn’t working as Emma App has a notice which says “Action Required. We need your help to get the latest data from PayPal”. i then click on “tap to resolve” and follow all the account linki… --- ## [Multiple profiles](https://community.emma-app.com/t/multiple-profiles/7823)
**Author:** [@lucianf](https://community.emma-app.com/u/lucianf)\ **Replies:** 9\ **Last updated:** [April 19, 2026, 8:51am UTC](https://community.emma-app.com/t/multiple-profiles/7823 "2026-04-19T08:51:10Z")
This really is a support issue, but despite repeated messages on in-app chat no one got back to me in days. It used to be possible to open multiple bank connections for the same bank. Then a warning was added, allegedl… --- ## [Incorrect Santander balance](https://community.emma-app.com/t/incorrect-santander-balance/7808)
**Author:** [@Mac](https://community.emma-app.com/u/Mac)\ **Replies:** 6\ **Last updated:** [April 7, 2026, 11:09am UTC](https://community.emma-app.com/t/incorrect-santander-balance/7808 "2026-04-07T11:09:16Z")
Actual current account balance is showing a different balance in emma,its showing the available overdraft limit. Anyone else had this? --- ## [TTL on data extracts](https://community.emma-app.com/t/ttl-on-data-extracts/7791)
**Author:** [@GeoMan](https://community.emma-app.com/u/GeoMan)\ **Replies:** 3\ **Last updated:** [March 16, 2026, 1:20pm UTC](https://community.emma-app.com/t/ttl-on-data-extracts/7791 "2026-03-16T13:20:00Z")
Hi there, I’ve noticed that the TTL for the S3 URL of your extracts is set to 2 days. Can you change this to 30mins or 1 hour at most? If someone is asking for an extract, they are likely to use it immediately and a 2… --- ## [Net Worth Graph inaccurate when moving money to new ISA](https://community.emma-app.com/t/net-worth-graph-inaccurate-when-moving-money-to-new-isa/7789)
**Author:** [@Samforward](https://community.emma-app.com/u/Samforward)\ **Replies:** 6\ **Last updated:** [March 2, 2026, 7:55am UTC](https://community.emma-app.com/t/net-worth-graph-inaccurate-when-moving-money-to-new-isa/7789 "2026-03-02T07:55:49Z")
This week I closed a GIA on Monzo and opened an ISA, and transferred the money in. The GIA had been open a year and gradually increased in value over tha time. Now my NW graph is showing all that money to be added at on… --- ## [New integrations query](https://community.emma-app.com/t/new-integrations-query/7441)
**Author:** [@grant.m](https://community.emma-app.com/u/grant.m)\ **Replies:** 14\ **Last updated:** [February 13, 2026, 12:42pm UTC](https://community.emma-app.com/t/new-integrations-query/7441 "2026-02-13T12:42:54Z")
Just out of interest: When was the last time Emma introduced a new back integration. Also, do you have a timeline for when the next integration will be introduced? --- ## [Frustrated with the “notification number” icon](https://community.emma-app.com/t/frustrated-with-the-notification-number-icon/7774)
**Author:** [@Bhxjoe](https://community.emma-app.com/u/Bhxjoe)\ **Replies:** 1\ **Last updated:** [February 9, 2026, 9:37am UTC](https://community.emma-app.com/t/frustrated-with-the-notification-number-icon/7774 "2026-02-09T09:37:19Z")
Is it just me who is frustrated with the “number” of actions or notification of messages on the Emma app ? Whenever I receive a notification - a numeral icon tells me how much activity there has been on my account - “bu… --- ## [App version 5.20.2 - accounts in random order](https://community.emma-app.com/t/app-version-5-20-2-accounts-in-random-order/7741)
**Author:** [@MikeZ](https://community.emma-app.com/u/MikeZ)\ **Replies:** 8\ **Last updated:** [January 13, 2026, 1:25pm UTC](https://community.emma-app.com/t/app-version-5-20-2-accounts-in-random-order/7741 "2026-01-13T13:25:24Z")
Just updated to 5.20.2 and my accounts are now in a completely random order rather than highest balance to lowest. How do I get them back in order? --- ## [Pending transactions - pending for too long](https://community.emma-app.com/t/pending-transactions-pending-for-too-long/7734)
**Author:** [@Richatha](https://community.emma-app.com/u/Richatha)\ **Replies:** 1\ **Last updated:** [January 6, 2026, 3:55pm UTC](https://community.emma-app.com/t/pending-transactions-pending-for-too-long/7734 "2026-01-06T15:55:53Z")
Hi, I have a lot more pending transactions taking longer to filter through so I can categorise them. I am a NatWest user and some examples are instant bank transfers where they are cleared on my NatWest app but pending … --- ## [Budget period: one-off change to incoming salary, how to](https://community.emma-app.com/t/budget-period-one-off-change-to-incoming-salary-how-to/7727)
**Author:** [@frosch411](https://community.emma-app.com/u/frosch411)\ **Replies:** 5\ **Last updated:** [January 1, 2026, 11:39am UTC](https://community.emma-app.com/t/budget-period-one-off-change-to-incoming-salary-how-to/7727 "2026-01-01T11:39:41Z")
Hi folks, My budgeting period usually starts on the day of salary receipt, ie 25th of the month (and if this is a PH or a WE day, we get salaries the working day before). For Christmas, the company always pays a couple… --- ## [Net Worth Not Loading & Discrepancies](https://community.emma-app.com/t/net-worth-not-loading-discrepancies/7719)
**Author:** [@Rocket](https://community.emma-app.com/u/Rocket)\ **Replies:** 1\ **Last updated:** [December 3, 2025, 2:20pm UTC](https://community.emma-app.com/t/net-worth-not-loading-discrepancies/7719 "2025-12-03T14:20:50Z")
Hi, I posted this to live chat 5 days ago but didn’t get a response so also posting here to hopefully get this fixed. After bulk importing historical data from 2021-2024 into my savings account, trying to sort net worth… --- ## [Saving my notes bug!](https://community.emma-app.com/t/saving-my-notes-bug/7594)
**Author:** [@TommyK](https://community.emma-app.com/u/TommyK)\ **Replies:** 10\ **Last updated:** [November 19, 2025, 9:55am UTC](https://community.emma-app.com/t/saving-my-notes-bug/7594 "2025-11-19T09:55:37Z")
Hello! I’m loving the app and more importantly I can genuinely see it’s helping me. I have one quite minor grumble with the notes functionality that would be great to get fixed as I’m a bit of a note addict. When typi… --- ## [\[Resolved\] Issues with app 02/11](https://community.emma-app.com/t/resolved-issues-with-app-02-11/7690)
**Author:** [@colinwoods23](https://community.emma-app.com/u/colinwoods23)\ **Replies:** 7\ **Last updated:** [November 2, 2025, 9:37am UTC](https://community.emma-app.com/t/resolved-issues-with-app-02-11/7690 "2025-11-02T09:37:26Z")
Is there a known issue as I’m unable to sync and update my data and upon logging out I’m unable to log back in. Thanks --- ## [Problems with Analytics and Subcategories](https://community.emma-app.com/t/problems-with-analytics-and-subcategories/7676)
**Author:** [@JeffRUK](https://community.emma-app.com/u/JeffRUK)\ **Replies:** 5\ **Last updated:** [October 25, 2025, 8:18am UTC](https://community.emma-app.com/t/problems-with-analytics-and-subcategories/7676 "2025-10-25T08:18:04Z")
I have spent a long time piecing together how this problem (or problems?) manifests itself. It was very confusing but here is my breakdown I started using the app in Oct 25 (with an Ultimate subscription) which may be… --- ## [Change recommendation](https://community.emma-app.com/t/change-recommendation/7666)
**Author:** [@Ojumbala](https://community.emma-app.com/u/Ojumbala)\ **Replies:** 1\ **Last updated:** [October 22, 2025, 8:31am UTC](https://community.emma-app.com/t/change-recommendation/7666 "2025-10-22T08:31:06Z")
Hi First time here. I had one recommendation, it’s more of an improvement rather than a feature. I have limited my banks and amex and one issue I have navigating through my costs ia that I see my credit cards payments … [Next page](https://community.emma-app.com/c/help/5.md?page=1)